Refund policy

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item. We will gladly send you a new item at our expense, please contact us as soon as possible but no later than 14 days after receiving your order in order to request a new item.

To start a return, you can contact us at info@stroopsoet.com. Please note that we will need clear photos of the damaged or miss-printed items as well as your order number and proof of purchase to be attached to your email when contacting us for a return. After consultation with you, we will provide you with a shipping address and if it is accepted (please see requirements for a return below) we will gladly reimburse you for the return shipping costs together with the original payment received.

Ordered the wrong size

As we run a print on demand business we unfortunately cannot offer you a size exchange. Please see the sizing charts included with each item. If you feel these are not accurate please do contact us info@stroopsoet.com. Please see below what your potential options are if you want to return the item.

Returns for reasons other than the item being damaged/miss-printed

Here at Stroopsoet we print your item especially for you. We decided to make use of print on demand services in order to reduce waste and reduce the number of t-shirts that end up in landfills. As we are making use of a print on demand service when you return your item we might not be able to sell this to anyone else. We want to ask you to consider this and the impact on the environment when you want to return an item for any reason apart from the item being damaged or miss-printed. Stroopsoet items make for wonderful gifts and we are sure your friends, family and the environment will appreciate it.

Depending on where you reside we can offer you the below options:

Brazil

Customers residing in Brazil and regretting a purchase must contact info@stroopsoet.com and express their will to return the item within 5 consecutive days after receiving it, they need to provide a picture of the item and need to ensure that the item meets the requirements for a refund/exchange (please see below), otherwise we will not be able to process the request.

EU

As you are a resident of the EU you have the right to return your order within 14 days. We have a 14-day return policy, which means you have 14 days after receiving your item to request a return, please send your request to info@stroopsoet.com. Please ensure that the item meets the requirements for a refund/exchange (please see below) otherwise we will not be able to process the request. Please ensure that you ship the item within 14 days of requesting the refund and that you make use of tracked shipping. If we do not receive the item we cannot offer you a refund. Please note that the costs for returning an item is for your own account and that you will have to arrange for the return shipping yourself. We will only refund you the original amount that we have received from you. Please note that depending on where you reside in the EU you will either have to return this item to Barcelona, Spain or to Riga, Latvia. 

Rest of the world

We are sorry but we can unfortunately not provide you with a refund due to the nature of the business. Your items have been made for you special at a facility close to you. Unfortunately we do not have our own facility in your area that would be able to process the return and thus we cannot offer you a refund.

Please do inform us at info@stroopsoet.com if you feel that any of the product descriptions or photos are inaccurate or misleading and we try to come up with a solution.

Requirements for a refund/exchange

In order to receive a full refund please ensure that your item:

  • is in the same condition that you received it, and
  • is unworn and unused, and 
  • still has the tags attached, and
  • is in its original packaging and
  • You have the receipt or proof of purchase.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@stroopsoet.com.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@stroopsoet.com.